Haute Noire FAQ's
All orders are processed within 3 business days, please allow 3- 5 business days in the Greater Toronto Area (GTA) and 3-7 in the United States.
At this time we do not accept returns. As providing excellent customer service is one of our most valued traits, we welcome you to contact us to discuss your concerns and we will be happy to provide you with the satisfaction you are looking for.
Yes we do! Haute Noire will curate or customize a gift that exemplifies the theme of your event or that represents your brand. Check out our corporate gifting page for further details.
Absolutely not, our ready to ship gifts come in a wide range of selections and can be personalized with a hand written note. Just write your personalized message at checkout.
HAUTE NOIRE SHIPPING POLICY
Haute Noire fulfills all Canadian online orders via Canada Post, UPS, Fedex, Canpar and Purolator. Our website will give estimated shipping times, however we can not guarantee the exact shipping date.
Orders from the United States are fulfilled via USPS. Shipping costs will be calculated at checkout.
The approximate shipping times when using Standard Shipping are:
Please allow 3- 5 business days in the Greater Toronto Area (GTA) and 3-7 within the United States. During Checkout you will see the total price, including taxes, shipping and handling charges in Canadian dollars before you place your order.
PLEASE NOTE: Haute Noire is not responsible for returned packages due to incomplete addresses. Incomplete addresses include missing unit number, incorrect spelling of street name or incorrect street numbers. Parcels will be returned to Haute Noire where new shipping charges will apply. Please review all information prior to finalizing your order to ensure accuracy.